GENERAL

WHAT’S THE STATUS OF MY ORDER?

Once you’ve received your shipping confirmation email, you will have the ability to track your package on the corresponding shipping carrier’s website.

CAN I CANCEL OR MODIFY MY ORDER?

We process and complete orders as quickly as possible. If you have any modification requests or need to cancel, please contact us at customercare@irevedi.com  as soon as possible after placing your order. We cannot guarantee that we will be able to cancel or modify, but we will try our best to accommodate all requests.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We currently accept Mastercard, Visa, Paypal and American Express. All payments made on www.irevedi.com are secure. We do not store any of your payment information.

 

SHIPPING + RETURNS

WHERE DOES IREVEDÌ DELIVER?

We ship worldwide. Your order will be carefully packaged and delivered wherever is most convenient for you. For any specific inquiries, please email customercare@irevedi.com  and we will follow up with you shortly.

HOW DOES SHIPPING AND DUTIES AND TAXES WORK?

We are happy to offer free international shipping! We cover duties and taxes for shipments to all countries. You won’t pay additional fees beyond the product price. For any specific questions, please email customercare@irevedi.com.

WHAT SHIPPING OPTIONS DO YOU OFFER?

We offer global shipping on all orders. We are happy to offer complimentary ground shipping for orders with delivery addresses within Italy, typically arriving within 5-7 business days. International orders are shipped via DHL Express (for no additional charge), typically arriving within 5-7 business days. Please also note that orders that are placed on weekends/holidays will be processed the next business day. If you have further questions about shipping, please use the chat function on our website or email customercare@irevedi.com. We’re happy to help. Note that IREVEDÌ is not responsible for lost items once a package has been delivered and/or signed for. Please email customercare@irevedi.com if you have any questions about the status of your order.

WHAT IS YOUR RETURN POLICY?

We accept returns of unused products in its original condition within 14 calendar days of delivery provided that the product is unused. If we receive a return and it has been used or damaged, we cannot accept your return. You can request to have it shipped back at your expense. Your refund will be credited to the same form of payment used to make the purchase. Returns postmarked outside of the 14 days policy are ineligible for a refund. The costs associated with the return are the responsibility of the customer. You can ship with the carrier of your choice.

HOW DO I MAKE A RETURN?

To begin a return or exchange, please email customercare@irevedi.com with your order number and reason for return or exchange. We’ll respond promptly with the next steps to manage your return.

WHEN CAN I EXPECT MY REFUND?

Once we receive your return, please allow 3-5 business days for your return to be fully processed. Once your return has been processed, please allow an additional 5-10 days for your bank to post the refund to your account. We can only issue credits back to the original form of payment. Once the return has been processed we will send you an email so you know it’s on its way.

 

LIFETIME WARRANTY

WHAT IS THE IREVEDÌ WARRANTY POLICY?

We stand behind the quality of our products and offer a lifetime warranty on all of our bags. If you are experiencing unforeseen quality issues, we offer several free and easy repair options:

  1. Ship your bag to us: you may email us at customercare@irevedi.com with photos of the issue and we will send you a prepaid return label, which you can use to ship the bag to us. We will then work to ensure your bag is properly fixed. Please note this process takes ~2/3 weeks.
  2. Have your bag repaired locally: if you prefer to have your bag repaired by a cobbler local to you, we will reimburse you up to the amount it costs for repair through our preferred cobbler. You may email us at customercare@irevedi.com with photos of the issue and we will send you a quote as to how much we will be able to reimburse, based on the damage to the item.

If you are an international customer, please email us at customercare@irevedi.com with photos of the damaged item. You may choose either of the above repair options, but please note that international customers are responsible for shipping and duties incurred to have the bag repaired at our headquarters.