General
WHAT IS THE STATUS OF MY ORDER?
From the moment you receive the shipping confirmation email, you will have the possibility to monitor the status of the shipment directly on the official website of the DHL courier.
CAN I CANCEL OR MODIFY MY ORDER?
We process and complete the orders received as soon as possible. If you need to change or cancel your order, please write to us at customercare@irevedi.com as soon as possible after submitting your order. We cannot guarantee that we will be able to modify or delete it, but we will do our utmost to accommodate all your requests.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We currently accept Mastercard, Visa, Paypal, American Express. All payments made on our official website www.irevedi.com they are safe. We do not keep any data of your forms of payment.
SHIPPING + RETURNS
WHERE DOES IREVEDÌ SHIP?
We ship all over the world. Your order will be carefully packaged and delivered wherever you want. For special requests, please write to us at customercare@irevedi.com ewe will let you know as soon as possible.
ABOUT SHIPPING, TAXES AND CUSTOMS CHARGES?
We are happy to offer our customers the shipping costs. We also bear the costs of taxes and customs. You will not have to pay any additional costs beyond the sale price of the bag. For special requests, please write to customercare@irevedi.com
WHAT TYPES OF SHIPPING DO YOU OFFER?
We offer global international shipping for every order. We are happy to offer our customers free shipping within national borders, generally delivered in about 5-7 days. International deliveries are made by DHL Express (at no additional cost), generally delivered in about 5-7 days. Please note that orders placed during the weekend or public holidays will be handled on the next working day. If you have any further questions regarding shipping, please use the chat function on our website or write to us at customercare@irevedi.com. We will be happy to answer you and help you. Considers that IREVEDÌ is not responsible for lost purchases after delivery has been received. Please write to us at customercare@irevedi.com if you have questions about the status of the order and shipping.
WHAT IS YOUR RETURN POLICY?
We accept returns of undamaged bags, in their original packaging, within 14 days of delivery, only if the bag has not been used. We will not accept returns of bags that have already been used or damaged. If so, you can ask us to ship it to your address at your expense. The refund will be credited to the same payment method used for the purchase. Bags shipped after 14 days cannot be returned. The costs associated with the return are borne by the customers. You can send the purchased bag to us with the courier of your choice.
HOW CAN I MAKE THE RETURN?
To initiate an exchange or return, please write to us at customercare@irevedi.com communicating the order number and the reasons for the change or return. We will reply promptly indicating how we will manage your return.
WHEN WILL I RECEIVE THE REFUND?
From the moment we receive your return, please allow 3-5 days for it to be processed. Once the process is complete, consider a further 5-10 working days for the refund to be credited to your account. We can only credit the same payment method used for the purchase.
WARRANTY
WHAT ARE THE WARRANTY CONDITIONS?
IREVEDÌ guarantees the quality of its products and offers a lifetime guarantee on all bags. If you encounter an unexpected quality problem, we offer you several free and simple repair options:
- Send your bag: you can write to customercare@irevedi.com attaching photos of the problem with your bag and we will send you a return label that you can use to send the bag to us. We will take charge of your bag and work to resolve the problem. Please note that this process could take about ⅔ weeks.
- Repair your bag: If you prefer to have your bag repaired by a trusted craftsman, we will refund the cost of the repair. You can write to customercare@irevedi.com attaching the photos of the problem of your bag and we will reply indicating the amount that we are available to reimburse you based on the problem of your bag.
If you are a customer who does not reside in Italy, please write to customercare@irevedi.com attaching photos of the problem with your bag. You can choose the option you prefer, but please consider that in case you want to have your bag repaired by IREVEDÌ the shipping costs will be at your expense.
